In the unhappy event your gun is damaged during shipping to us, I will let you know right away and work with you to pursue a claim with the shipper. Ditto if the gun is damaged during shipping back to you. Be sure to keep the packaging to show the carrier as evidence. While in our possession, we take great pains to make sure nothing bad happens, but despite that, occasionally a ding will occur. If it does, I will do all within reason to fix it at no cost to you. That said, once in awhile stuff happens. I will work with you (again, within reason) to make it right.